Dallas Restaurant Turns To Robots To Help Manage Labor Shortage – CBS Dallas / Fort Worth
DALLAS (CBSDFW.COM) – On a day when the nation’s workers are to be recognized, it is hard to ignore the fact that there is still a shortage of them.
According to the Dallas Federal Reserve Bank, Texas created more than 72,000 jobs in July.
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About 18,000 of them were in the greater Dallas-Plano-Irving area.
However, experts say that many of these roles remain vacant.
“One of the things that happens is that workers say, ‘I don’t want to go back to this,'” said Ed Sills, communications director for Texas AFL-CIO, a state union.
He says it’s likely the low wages of service jobs and the delta variant that are keeping people from checking in again.
“They found that maybe the night shift or making $ 8 an hour can be improved,” he said.
But some companies are fed up with waiting for applications.
La Duni restaurant in Dallas had turned to robots to serve customers.
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Restaurant Robot (CBS 11)
“People have told me, ‘[the robots] people take jobs. ‘ But guess what? No, they don’t take anyone’s job because nobody shows up, ”said Taco Borga, co-owner of La Duni. “What they really do is help those who really work.”
Borga says they have a third of the staff they had before the pandemic and that hiring was next to impossible.
Her three robots bring guests to tables, take orders and even sing “Happy Birthday”.
The goal is not to replace all employees, but to supplement the jobs that no one else wants.
“And they don’t complain!” Said Borga. “You like to do it.”

Restaurant Robot (CBS 11)
Ed Sills says that by the time these types of jobs become more popular, it’s no surprise that companies need to get creative.
“The market is finally working on behalf of the workers,” said Sills.
While he believes the labor shortage will eventually clear up, it will likely require calming COVID-19 and better pay for workers.
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“I think it’s probably more of a recovery state than something permanent. What I hope it will last is the employers’ realization that in order to hire you have to offer something that goes beyond a poverty wage. “

Restaurant robot (Nicole Nielsen – CBS 11)
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