DALLAS, December 3, 2021 / PRNewswire / – Southwest Airlines Co. (NYSE: LUV) (the “Company”) today announced leadership changes and appointments to various departments within the company.
Operational leadership
Justin Jones is promoted to Senior Vice President Operational Strategy & Design, where he will lead the airline’s modernization and operational improvements in this newly created role. Previously, Jones was Vice President Technical Operations Planning and Performance, where he was responsible for contract services, heavy maintenance planning, maintenance reliability and records, training, business intelligence, aircraft appearance, and strategic planning for technical operations. Jones has served in a variety of performance and strategy roles across the company, starting with Southwest in 2001 as a Revenue Management and Pricing Analyst.
With this change Angela Marano, currently Managing Director Business Transformation, will be promoted to Vice President Business Transformation, and she and her team will move from finance to the new strategy and design team. The business transformation team offers a wide range of services and skills, including innovation / human-centered design, continuous improvement, emerging trends, data science and automation. Marano has been with Southwest® for 23 years, starting in technology in 1998 and holding several leadership roles in technology and corporate strategy.
Marketing Director
Jonathan Clarkson was recently promoted to Vice President Marketing, Loyalty & Products. Clarkson most recently served as Managing Director with overall management responsibility for the company’s award-winning frequent flyer program, Rapid Rewards®, as well as for our partnerships. He is also responsible for the business management of Southwest’s by-sales products (EarlyBird Check-In®, Upgraded Boarding, Hotels, Cars, etc.) and heads the Business Performance / Data Science and Customer Insights / Testing & Optimization teams in Marketing.
Technology leadership
Jim Dayton moves to Vice President Cybersecurity and Chief Information Security Officer, after Managing Director of the Chief Information Security Officer Michael Simmons’ Leaving the company. In Dayton’s new role, he will be responsible for all aspects of cybersecurity at Southwest’s facilities, airports and aircraft. Dayton joined Southwest in 2012 and has held several senior management positions. In his most recent role, he was responsible for leading the operations portfolio within Southwest’s technology division, working on the modernization of many of Southwest’s key operating systems in addition to flight operations, flight operations, network operations control, and security and security.
John Herlihy was also promoted from Managing Director to Vice President Technology Operations and Enterprise Initiative Delivery. Herlihy will oversee the Technical Operations portfolio that supports Southwest’s aircraft maintenance applications and product ecosystem. In addition, he will lead the newly formed Enterprise Initiative Delivery Team, which is focused on delivering critical departmental improvements to cybersecurity and privacy. He joined Southwest in 2017 overseeing several key product implementations within the technical operations department.
ABOUT SOUTHWEST AIRLINES CO.
Southwest Airlines Co. operates one of the most admired and distinguished airlines in the world, offering its unique value and hospitality at 121 airports in 11 countries. Celebrating its 50th anniversary in 2021, Southwest flew in 1971 to democratize the skies through friendly, reliable, and affordable air travel The United States than any other airline1. Based in Dallas and famed for a people-first culture, Southwest holds an unprecedented record of involuntary leave or layoffs in its history. By enabling its nearly 54,0002 employees to offer unparalleled hospitality, the loner airline values a passionate loyalty among up to 130 million customers who fly annually. That formula for success brought Southwest Shareholders (NYSE: LUV) industry-leading wealth and 47 consecutive years of profitability. Southwest continues to develop concrete steps towards the goal of environmental sustainability to be carbon neutral by 2050. Visit Southwest.com/citizenship to learn more about how Southwest Airlines is leveraging a unique heritage and mission to serve communities around the world.
1) Latest US Department of Transportation announcement of domestic passengers boarding
2) Full-time equivalent active employees
3) Annual profitability 1972-2019
SOURCE Southwest Airlines Co.
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